New Client Form

PLEASE READ:
Client Agreement & Social Media Policy starting February 1, 2025

By engaging in services provided by The Palm Beach Life under VANBELUS, LLC, you agree to the following policies and expectations outlined below.
These policies ensure a productive, professional, and ethical working relationship.

1. Social Media & Instagram Growth Strategy

We employ a strategic, data-driven approach to social media growth, focusing on content quality, posting schedules, engagement, and paid advertising.

Our Approach:

  • Content Strategy: We develop customized content plans tailored to your brand identity and goals.

  • Optimal Posting Times: We schedule posts based on audience insights to maximize reach and engagement.

  • Paid Advertising: We recommend additional budget allocation for paid social media campaigns to enhance visibility and targeted reach. Depending on your package included budget amounts may vary.

What We Do Not Do:

  • Bot Engagement – We do not use automation or bots to gain followers or engagement.

  • Unethical Growth Practices – We adhere to platform guidelines and ethical marketing strategies for long-term success.

  • “Follow-for-Follow” Tactics – We do not engage in artificial growth tactics, such as mass following and unfollowing.


2. Payments & Invoicing

  • Invoices are issued on a monthly basis and must be paid on or before the 1st of each month to ensure uninterrupted service.

  • Failure to make payments on time may result in a pause or termination of services.

  • Any additional services outside the agreed package will be invoiced separately and require prior approval.


3. Non-Payment & Legal Action

  • Any invoice that remains unpaid beyond 10 days past the due date is subject to a 10% late fee.

  • If an invoice remains unpaid for 30 days or more, the client will be responsible for all collection costs, legal fees, and attorney’s fees incurred in recovering the outstanding balance.

  • Continued failure to pay invoices may result in legal action and/or reporting to collections.


4. Event Coverage & Attendance

  • Depending on your package agreement, event coverage may be included.

  • We are not obligated to attend all events, even if invited. Attendance is determined based on availability and relevance to our content strategy.

  • If specific event coverage is required, this must be discussed in advance and may be subject to additional fees.


5. Client Responsibilities

To ensure the success of your social media strategy, you agree to:

  • Provide necessary content, branding materials, and product/service details in a timely manner.

  • Communicate any changes in brand direction, campaigns, or promotions with at least 7 days’ notice.

  • Grant necessary access to social media accounts and advertising platforms for seamless execution of services.


    6. Performance & Growth Expectations

  • While we apply best practices and industry-proven strategies, we do not guarantee a specific number of followers, engagement rates, or sales conversions.

  • Organic growth and brand awareness require consistent effort over time, and results vary based on audience behavior, industry trends, and ad budget.

7. Contract Termination & Refund Policy

  • Either party may terminate this agreement with a 30-day written notice.

  • Payments are non-refundable, even if services are canceled mid-month.

  • Any outstanding invoices must be paid before the termination date.

8.  Availability & Communication

  • We value open communication and are here to support you! 

  • Our regular business hours are Monday through Friday, 9 AM to 5 PM. If an urgent situation arises outside of these hours, feel free to text us, and we’ll do our best to assist. Otherwise, we kindly ask for your understanding as we take time to recharge and spend with our families. Thank you for respecting our boundaries—it helps us provide you with the best service possible!

9. Confidentiality & Ethical Standards

  • We respect and maintain the confidentiality of your brand’s strategies and insights.

  • We expect clients to respect our creative work and not share proprietary strategies with third parties.

  • Any breach of ethical conduct or abusive behavior towards our team may result in immediate contract termination.

    10. Agreement Confirmation & Legal Acknowledgment

By proceeding with our services, you acknowledge that you have read, understood, and agreed to these terms, including our payment obligations, legal consequences of non-payment, and confidentiality requirements.